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Southampton Local Jobs

Customer Service Advisor Jobs in Southampton on your local Southampton jobs site. Careers in Southampton, local employment and work in Southampton.

Customer Service Advisor

  • Posted By: Randstad Staffing
  • Address:
  • Date Posted: 14th Jun 2010
  • Salary: £13840.00
  • Location: Southampton (SO15)
  • Reference Code: BR103083
  • Views Since Posting: 251
  • Full Description:


Our client, a household name in the UK banking industry, is seeking Customer Service Representatives to join their team in Southampton. They offer plenty of opportunities for personal development and career advancement and fantastic benefits to boot!

We're looking for confident, outgoing individuals who can quickly establish rapport with customers and build lasting relationships. If you enjoy working in a team environment and want to gain new skills and knowledge, we'd love to hear from you.

Job Responsibilities:

As a Customer Service Representative, you will:

  • Be taking personal responsibility for resolving customer queries and deciding on the best course of action
  • Ensuring that we maximise cross-selling opportunities
  • Provide a fast, accurate and efficient service
  • Ask intelligent questions and actively listen to provide solutions
  • Performing more technical, complex processing functions to pre-determined levels of accuracy and productivity.
  • Adhere to agreed regulatory timescales/guidelines to achieve maximum customer satisfaction
  • Addressing any areas of concern in conjunction with line management and/or the appropriate department

Preferred Skills:

  • Regulatory, compliance and industry knowledge

  • Customer Service Experience
  • Good verbal and written communication skills
  • Accuracy and attention to detail

  • Customer driven (able to identify and meet customer needs).
  • Understanding of processing and problem analysis/solving.
  • Due to the confidential nature of this role, successful candidates must be able to pass a credit check

Personal Attributes:

  • Positive attitude
  • Enthusiastic
  • Ability to work as part of a team
  • A calm, responsive head under pressure.

Associated Benefits:

  • 25 days annual leave
  • Contributory company pension scheme
  • Share Save Scheme
  • Preferential rates for bank's financial products (loans, mortgages, insurance)
  • Staff restaurant

Normal working week is 35 hours 9am to 5pm

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